Terms and Conditions

General Contract Terms and Conditions

These General Contract Terms and Conditions (“T&C”) regulate the rights and obligations of Filaticum Korlátolt Felelősségű Társaság  (“Supplier”) and the customer (“you”) using the electronic commerce services offered by Supplier through the website www.filaticum.com. (Supplier and you are collectively referred to herein as “the Parties”). The T&C cover all legal transactions and services carried out through the website www.filaticum.com whether effected by Supplier or its agent from Hungary or from abroad.

Supplier’s details:

Name: Filaticum Kft. (earlier: Filamania Kft.)

Registered place of business and mailing address: Fenyőfa utca 23/A, 2310 Szigetszentmiklós, Hungary

Factory site: József Attila út 57., 3527 Miskolc, Hungary

Phone number: +36 30 931 3973

E-mail address address: info@filaticum.com

Registration No.: 13-09-176224

Registration authority: Registry Court of the Tribunal of Budapest Region (Budapest Környéki Törvényszék Cégbírósága)

Tax No.: 25324880-2-13, EU VAT ID: HU25324880

1. General information, establishment of a contract between the Parties

1.1. These T&C cover all electronic commerce services offered through the webshop (“Filaticum webshop”) located at www.filaticum.com (“the Website”). These T&C also cover all commercial transactions entered into between the Parties identified herein. Purchases made in the Filaticum webshop are regulated by Hungarian Act CVIII of 2001 on certain aspects of electronic commerce and information society services.

1.2. Purchases in the Filaticum webshop shall be made through electronically submitted orders as provided in these T&C.

1.3. Customer Service: Filaticum Kft.

Customer Service location: József Attila út 57., 3527 Miskolc, Hungary• Customer Service opening hours: between 10:00 and 16:00 on weekdays

Phone: +36 30 931 3973

Web: www.filaticum.com

E-mail address: info@filaticum.com

2. The order process

All parts of the Filaticum webshop are accessible to anyone including you free of charge, without preliminary registration. This means that you are not required to have a valid registration to purchase in the Filaticum webshop; you may browse the offerings, select and order an item without registration or login.

You may submit orders for the selected items even if you are not registered or do not wish to register at all. If you wish to purchase without registration click on the basket to select the desired item(s). Then, click on the basket to check if all order details, especially the prices and quantities, are correct and update the quantities if necessary.

Click “Proceed to checkout”, here you have to add all the data which are necessary to delivery and invoicing of the ordered items.  Here you can add a note to the order also (optional).

Select the payment method: Bank transfer, Cash on delivery, PayPal, Bank card (Barion payment)

If everything is found correct on this summary page, you must accept the Privacy Policy and the T&C and click “Place order” to submit the order to Supplier. This action will create an obligation on you to pay.

After submitting the order, you will receive an automatic confirmation of receipt, including key details of the order. This confirmation e-mail is sent for information purposes only to let you know that your order has arrived to Supplier.

If you want to register in the Filaticum webshop prior to submitting your order, you can do so by entering your e-mail address and an arbitrary password in “Log in / Sign up” and then “Registration section”. Add your personal details in the “Profile” section. You can then purchase the selected item(s) according to the procedure described above.

You are solely responsible for the privacy of all user account information, especially your password. You should change your registration password immediately if you become aware of any unauthorized access thereto by a third person and also notify Supplier if your password is suspected to have been compromised by a third person in any way.

You can change your registration password at any time using the “Profile” section. If you have forgotten your login password, go to the “Login” section, click “Forgot My Password” and enter your registered e-mail address so that Supplier will send you an e-mail you with a link to reset your password.

3. Order confirmation, commitment to buy

3.1. Orders will be processed within 2 working days about which you will be notified via confirmation e-mail showing the details provided by you during purchase or registration (e.g. invoicing and delivery information), order ID, order date, names, quantities and prices of the items ordered, shipping charges, the total amount payable and the expected date of delivery. If you pay by bank transfer, you will be notified of the expected date of delivery upon receipt of your payment into Supplier’s bank account.

Supplier shall notify you immediately if it cannot meet its contractual obligation because the items set forth in the contract are not in stock.

3.2. You will be relieved from your commitment to buy if you do not receive a confirmation e-mail from Supplier without delay, i.e. within 2 working days from your order date.

3.3. If you have already submitted your order to Supplier and you notice an error in the order confirmation e-mail, you should notify Supplier accordingly within 1 business day.

3.4. Your order is deemed to be a contract concluded by electronic means as defined and provided for in Act V of 2013 on the Civil Code and Act CVIII of 2001 on certain aspects of electronic commerce and information society services. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and companies and also conforms with the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

4. Delivery and payment terms

4.1. Supplier will use a courier service to deliver the ordered items to you for a fee specified on the Website. Deliveries within Hungary and to other countries of the European Union will be made via GLS Hungary.

4.2. Shipping charges will be calculated on the basis of the items in your basket and your shipping address and will be made known to you during the order process. Supplier reserves the right to change shipping rates with effect from the date on which the change is posted on the Website. Such a change will not affect the shipping charges for already submitted orders.

4.3. The services ordered on the Website will be fulfilled by Supplier at the location specified in the order confirmation sent to you via e-mail.

4.4. Payment methods available in the Filaticum webshop: bank transfer, cash on delivery, PayPal, online bank card payment.

Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013

5. Right of withdrawal

You may withdraw from the contract without giving reasons and return the ordered item(s) pursuant to the provisions of Government Decree 17/1999 (II.5.) on distance contracts; Directive 2011/83/EU of the European Parliament and of the Council; and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and companies.

You have 14 days to withdraw from this contract without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party other than the carrier and indicated by you takes over the goods.

If you would like to exercise your right of withdrawal, you must send a statement of your intention to withdraw to info@filaticum.com.

You will have exercised your right of withdrawal within the time limits if you send us your notice of withdrawal before the expiry of the time limit indicated above.

Legal effects of withdrawal:

If you withdraw from this contract, we will reimburse you immediately, but no later than 14 days after receipt of your notice of withdrawal, for all consideration paid by you, including the cost of carriage (excluding any additional costs incurred because you have chosen a mode of carriage other than the cheapest standard mode of carriage offered by us.) We will use the same method of payment as the original transaction unless you expressly agree to a different method of payment; you will not incur any additional costs as a result of using this method of reimbursement.

We may withhold the refund until we have received the goods or you have provided proof that you have returned them, whichever is the earlier. You must return or hand over to us the goods already delivered without undue delay and at the latest within 14 days of the date of your cancellation. The time limit is deemed to have been observed if you send the goods before the expiry of the 14-day time limit. The direct cost of returning the goods is borne by you.

6. Guarantee

Supplier is bound by a guarantee with respect to its products according to the Civil Code and Government Decree 151/2003. (IX. 22.) which means that Supplier will remain liable during the guarantee period unless it can prove that the defect is due to misuse of the product.

7. Warranty

7.1. Implied warranty

You can assert an implied warranty claim against Supplier for lack of conformity pursuant to Sections 6:159-167 of Act V of 2013 (Civil Code).

7.2. Product liability

You can assert a product liability claim against Supplier in accordance with Sections 6:168-170 of Act V of 2013 (Civil Code) in case the product sold to you is defective.

Szigetszentmiklós, 13. November 2023.